• Sky set to grow its engineering and customer service jobs by 5%, introducing 1,000 new roles across the UK
  • Over the next five years Sky will more than double its investment in original content through Sky Studios
  • ”Sky’s commitment to customer service and investment to create a diverse workforce,” says CEO

Sky engineer

Sky engineer in action

Europe’s direct-to-consumer media and entertainment company Sky will grow its engineering and customer service jobs by 5% to meet increasing demands. 

The investment has increased Comcast-owned Sky’s number of UK and Ireland employees to 25,000 with 500 new engineers joining the 3,500 employees set to install Sky Q, the next-generation TV platform into thousand of homes in the coming months.

According to a statement to the press, Sky Q brings together TV and entertainment in one place, with customers able to watch programmes from HBO, Showtime and Netflix, alongside Sky originals like Chernobyl, Catherine the Great and Brassic.

In addition to Sky’s new team of engineers, Sky is also creating 500 new customer service roles at its new contact centre in Leeds.

The new contact centre will be set up to support Sky customers however they choose to contact the provider, including by call, text, chat via the MySky app or even through Facebook messenger.

The British telecom provider will recruit for the new positions shortly, advertising the roles to support a range of Sky products and services including Sky Broadband, Sky Mobile and Sky TV.

Last month, Sky also announced the creation of a new Sky Studios Innovation Hub based in Leeds and focused on the development of talent, scripted partnerships and new content experiences.

Over the next five years Sky will more than double its investment in original content through Sky Studios.

Sky UK and Ireland chief executive Stephen van Rooyen said: “Our customers love viewing all their favourite shows in one place with Sky Q, so it’s great that 500 new Sky engineers will be hitting the roads right across the UK this winter to meet growing customer demand.

“Together with our expanded team in Leeds, these 1,000 new employees are a real testament to Sky’s commitment to customer service and investment to create a diverse workforce right across the UK.”

According to Ofcom complaints data, Sky, on average has been the best performing major pay TV, broadband and landline provider for the last three years.

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