Virgin Media has created its own AI robots to monitor its television network quality in real-time in a bid to quickly identify and resolve any issues when they occur.
The company said the AI robots watch TV services as viewers experience them and, using automated monitoring, continuously check channels for any degradation of service, including any issues with video and audio quality.
If an issue is detected, alerts are automatically sent to human monitoring teams.
Over 220 channels are being monitored overall, with the most-watched channels checked every six minutes.
Virgin Media said that following the initial launch, the company will explore potential future enhancements. These could include how AI can identify a broader range of service issues and further strengthen monitoring capabilities.
Jeanie York, Virgin Media O2’s Chief Technology Officer, said: “Creating and launching these new TV robots means we’re able to identify and address any service issues faster and more accurately than ever before, and in some cases before a customer even realises there was a problem. This new capability is another innovative step in giving our customers a great experience and ensuring we provide the reliable TV service they expect.”
After years of AI experimentation, the 2026 IBC Incubator plans to birth a single, agentic brain that can hold every bit of a story’s context from conception to distribution. Discover more here.
Broadband subscription growth rebounds to hit 1.6 billion
Global fixed broadband subscribers reached 1.591 billion in the first quarter of 2026, up 1.06% on the previous quarter and 4.15% year-on-year, according to research by analysts Point Topic.
Western Europe streaming revenue to hit $75bn by 2031
Western Europe's total streaming revenue is set to rise from $53.3bn in 2026 to $74.9bn by 2031, up 41%, according to 3Vision's Video Markets Tracker forecasts.
Spotify to add AI Persona badges on AI-generated artist profiles
Spotify is to start adding ‘AI Persona’ badges on some artist profiles from September 2026 to give listeners more transparency about whether the artist behind the music was a real person.
Disney+ strikes broadcasting deal with Overlap’s Stick to Football podcast
Disney+ has signed a one-year agreement to broadcast The Overlap network's Stick to Football podcast and a new show, named Stick to United with Wayne Rooney.
Paramount says Warner Bros Discovery deal has secured global regulatory approval
Paramount Skydance Corporation has claimed it secured regulatory clearance for its acquisition of Warner Bros Discovery in all countries that have investigated the deal.
